As an eCOA Analyst you will be joining the world’s largest & most comprehensive clinical research organization, powered by healthcare intelligence.

What will you be doing?

• The eCOA Analyst will support all COAs (Clinician Reported Outcomes, Patient Reported Outcomes, Observer Reported Outcomes, & Performance Outcomes)
• Assist in the implementation of eCOA and paper-based COA during clinical trial execution.
• Acts as a core team member for eCOA development, including device testing, deployment, and ongoing maintenance.
• Provides expertise on PRO/COA scientific principles to ensure consistency across Therapeutic Areas (TAs) and seamless integration among all eCOA vendors.
• Ensures the ongoing quality, precision, and integrity of COA instruments throughout the duration of clinical trials.
• Contributes to vendor selection processes by providing insightful input.
• Participates in specification meetings to support the design of ePRO application and monitoring reports.
• Reviews and approve ePRO specifications, screens, and prototypes—escalating concerns to the PRO lead when necessary.
• Develops and executes the PRO Completion Guidelines
• Key member of User Acceptance Testing (UAT), executing assigned cases, documenting issues, and collaborating with cross-functional partners for resolution.
• Share best practices and lessons learned across studies, TAs, and teams to foster continuous improvement.
• Contributes to documentation that enhances COA processes, such as training materials and responsibility matrices.
• Monitors compliance metrics that impact PRO/COA quality.
• Stays informed on the latest scientific and industry best practices related to PRO/COA.

Education and Experience Requirements/Qualifications

• An undergraduate degree from an accredited institution or international equivalent required
• Read, write and speak English
• Four plus years of experience in CRO or healthcare related industry
• Proficient in Microsoft Office
• Working knowledge of Patient Focused Drug Development (PFDD) and 2009 PRO FDA Guidance and other relevant guidance and best practices is preferred.
• Strong interpersonal skills and demonstrated ability to work effectively as a member of cross-functional teams is required.
• Expertise working with eCOA/COA/ePRO
• Strong analytical skills with a keen eye for detail
• Excellent listening, verbal, and written communication skills.
• Ability to work independently and to involve management when needed.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.