As a Trial Operations Manager you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

What you will be doing:

• It is supporting the Launch Team with roll out of processes (previously it had been in this same group but would be supporting more of the development aspect).
• Strong ability to operate in a complex stakeholder environment
• Less operational but will be more focused in tackling broader areas of change management and organizational change initiatives
• Strong communicator and strong collaborator
• Strong ability to apply strategic thinking and craft strategies around engagement and communication
• Ability to overcome obstacles or barriers to change and to develop strategies around this
• Strong Project Management skillset.

Mandatory Skills:

• 4 year degree required
• Strong knowledge change management principles, methodologies, best practices, and industry trends (in technology/process implementation)
• Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels of the organization
• Demonstrated ability to create and deliver compelling communication materials using various channels and formats
• Experience in developing and implementing benefit/value realization frameworks, and processes
• Experience in the healthcare or pharmaceutical industry
• Strong analytical and problem-solving skills to identify barriers to change and develop effective strategies
• Ability to work collaboratively in cross-functional teams and drive change initiatives to successful outcomes
• Creative Thinking and customer centricity
• Strong organizational and project management skills
• Proficiency in Microsoft Office Suite and other relevant communication tools

Optional Skills:

• Certification in change management (e.g., Prosci, ACMP) is desirable
• Knowledge of data analytics and reporting tools for value realization tracking
• SharePoint Design
• Video Creation
• Experience in training/onboarding
• Marketing

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.