As a Medical Information Manager you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

What you will be doing:

• Provide continuous monitoring of all inquiries to external stakeholders by participating in Client’s inquiry management system’s manager’s queue to conduct detailed review of each inquiry handled by MI associates for accuracy, relevance & alignment with Client’s standards.
• Provide feedback to MI associates to ensure inquiry handling meets all expectations
• May provide guidance to MI associates on handling escalated inquiries
• Review and approve medical response documents for products across therapeutic areas. Ensure medical response documents are accurate, up-to-date, & aligned with Client’s standards.
• Develops and maintains response database for assigned products
• Collaborate with cross-functional teams to identify strategies and execute tactics to support Novartis products.
• Develop and provide therapeutic and product training to multiple internal customers and stakeholders.
• Monitor, collect, and analyze metrics for MI activities and report on a regular basis
• May provide inquiry management coverage (no after-hours or weekend coverage)

You are:

• BS/MS within scientific discipline required
• RPh, RN, PhD, PharmD, MD; Oncology therapeutic area experience and knowledge preferred
• 1-2 years of experience in medical writing, medical information/drug information, and/or relevant clinical experience
• Ability to acquire knowledge of various disease states and products
• Solid verbal and written communication skills
• Ability to work in a matrix environment on cross-functional teams
• Proven literature analysis and evaluation skills
• Proficient in Microsoft Word, PowerPoint, Excel, and technologically savvy
• Ability to manage multiple projects within defined timelines
• Solid ability to negotiate, resolve conflicts, prioritize, and organize in a complex, matrix environment

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.